vTiger CRM Comparison with SugarCRM and SuiteCRM Community

“CRM offers an average return of $5.60 for every $1 spent.”
“Between 25% and 60% of CRM projects fail to meet expectations, according to studies conducted over the past decade.”

Shopping for a new CRM doesn’t have to be painful.
In this text, CRMTiger offers straightforward comparison of three highly used, open-source products as below.
Before we start looking at various aspects, notice that SuiteCRM and vTiger both are open-source versions developed as fork of SugarCRM back in 2004.

 

Feature	vTiger®	SugarCRM	SuiteCRM
Product Model	Open Source	Closed Source	Open Source
Price	$12/User/Month	$40/User/Month	100% Free
Custom Graphs & Charts	Available	Not Available	Not Available
Custom Reports	Available	Not Available	Not Available
Forecasting Customization	Available	Not Available	Not Available
Web Based	Yes	Yes	Yes
iOS App(official)	Yes	No(From Reseller only)	No(From Reseller only)
Android App(official)	Yes	Yes	No(From Reseller only)
Suitable for	SMEs	Freelancers+SMEs	Freelancers+SMBs
Google Drive & Calendar integration	Yes	No	No
Community Support	Medium	Excellent	Excellent
Add-on Modules	Good from 3rd party re-sellers	Excellent	Excellent
Open API to integrate with any application	Not Available	Not Available	Available
Quote Management	Available	Not Available	Not Available
User Experience	96%	100%	100%
Total	8.9	8.6	8.2

 

Source: Based on analysis & research, we don’t provide commitment for 100% accuracy

Where SugarCRM Wins:

Although rich in features and functionalities, vTiger CRM is less visible potentially due to average class graphics and visual cues.
However, SugarCRM and SuiteCRM components like Campaign Manager, task assignment screens etc. are a bit more user friendly.

Caution – If you are big manufacturing unit:

If you are a products company and rolling out large scale stocks is the every week/month activity of your business, there are no features for inventory management in SugarCRM, and so you need to apt vTiger or like CRM that incorporates required functionalities.

“73% of companies have no process for re-engaging and nurturing leads after sales.”

CRM Architecture Consideration:

From initial point itself, SuiteCRM and vTiger resemble same structure as that of SugarCRM but vTiger has added much more advance application architecture like MVC framework and modules over time.

Comprehensiveness of CRM – Vital Factor to Check:

There are wide array of modules available in vTiger but NOT in other two as on June 2017:

• Automated Billing
• SLA Management
• Sync with Microsoft Outlook
• Quickbooks integration
• KnowledgeBase
• Client Portal
• Collaboration Tools
• Invoice Management
• Opportunity Management
• Project Tracking

What We Recommend:

For SMEs: If you are well versed in CSS and can tailor vTiger to look a little better, then it is a perfect solution for you.
For Freelancer: SuiteCRM, undoubtedly, you can start using it right now, and pay only as you go and for what you want. This minimizes spending of coins yet takes your professional offerings to next level.

See How CRM is Helping Customers to Achieve Growth:

• 22% increase in Pipeline
• 28% increase in Sales Win Rate
• 30% increase in Sales Productivity
• 35% increase in Revenue
• 48% increase in Forecast Accuracy

CRMTiger helps SMEs and freelancers save time and efforts by nurturing customization of leading CRM software tools.

Let us know if you needs more information on this